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Flawed product design for prosumer: SumUp Air

Sunday 29 September 2019 at 09:56

Don’t get me wrong, I love product design.

Well defined product functionality implemented with mature and state of the art industrial process can yield very nice products.

But in some cases, pushing sleekness over function don’t deserve the product well. This is especially the case for prosumer product: professional consumer want sturdy, rugged product, surviving the field.

Even a sales person on a show with a tablet for demo want certain level of toughness: the tablet can be drop by the visitor, will be abused during storage and transport, etc..

Today I want to talk about SumUp Air: a small payment terminal, synced with your smartphone to accept payment over 3G/4G or Wifi.

The idea is great: use your smartphone to do the accounting/sales stuff, while having a dedicated card reader with pin input Bluetooth synced to hand to the customer.

But the implementation is very, very poor.

After few years of use, I found out the following issues:

Tactile is not great for user feedback
Yes, concrete floors always win