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Friday 10 November 2017 at 05:40
Absolutely lift the playfield up and look if a return spring broke, or spring on the plunger broke.
Manual might have a parts breakdown so you can see how it should look.
Otherwise post a picture of the underside so we can see what you are up against.
LTG : )
Source: http://pinside.com/pinball/forum/topic/tales-of-the-crypt-diverter-issue#post-4066809