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Saturday 18 November 2017 at 18:38
There should be NO "Mystery" on how many games were sold, ordered, returned, pending, etc. This is NOT a way to run a legitimate company and to garner people's trust. It's sketchy at best. This is why people have trepidation about ordering from them. 21 games (or whatever the number is) is not a lot...
Source: http://pinside.com/pinball/forum/topic/ok-an-alien-refund-request-for-clarity-thread/page/2#post-4079801